Privacy Policy

1. Introduction

This Privacy Policy explains how E-Danex AI-Powered Digital Solutions ("danex.ai," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit danex.ai or use our AI influencer and virtual persona creation platform (the "Service"). By using the Service, you acknowledge this Privacy Policy.

2. Information We Collect

Account and identity data: When you register or sign in, we collect information such as your name, email address, authentication credentials (handled by our authentication provider), profile photo (if provided through Google sign-in), email verification status, account role, and records of your acceptance of our Privacy Policy and Terms of Service.

Persona and profile data: When you create AI personas, we collect attributes you provide (such as name, gender, age, physical characteristics, prompts, and related preferences) and store generated persona media and metadata.

User uploads: If you upload brand assets, product images, logos, descriptions, or other files, we store those uploads and related metadata to provide product photography, brand features, and similar functionality.

Generated content and usage data: We store AI prompts, generation settings, model/provider information, operation logs, credit usage, downloads, errors, and media outputs created through the Service.

Billing and subscription data: If you purchase a paid plan, payment and subscription details are processed by Stripe. We store subscription status, plan tier, billing interval, Stripe customer/subscription identifiers, and credit balances or transactions. We do not store full payment card numbers on our servers.

Social and brand integration data: If you connect social accounts or configure brand profiles (available on eligible paid plans), we may store platform usernames, linked account identifiers, posting configuration, and related metadata needed to provide auto-posting and brand collaboration features.

Support and communications data: If you contact us or use our support chat, we collect the information you provide, along with identifiers needed to maintain conversation history.

Technical and analytics data: We automatically collect device, browser, session, log, and usage information through cookies, authentication cookies, local storage, analytics tools, error monitoring, and similar technologies. This may include IP address, pages viewed, interactions, referral data, and diagnostic information.

3. How We Use Your Information

We use personal information to:

• Provide, operate, maintain, and improve the Service
• Create and manage accounts, personas, media, and subscriptions
• Process payments, allocate credits, and manage billing events
• Send transactional messages such as verification, password reset, billing, and service notifications
• Provide customer support, troubleshoot issues, and respond to requests
• Analyze usage, monitor performance, prevent abuse, and enhance security
• Send marketing or product communications where permitted by law
• Comply with legal obligations and enforce our Terms

4. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)

Where applicable (including for users in the European Economic Area and United Kingdom), we process personal data on one or more of the following bases:

• Contract: to provide the Service you request
• Legitimate interests: to secure, improve, and operate the Service, subject to your rights
• Consent: where required for certain cookies, marketing, or optional features
• Legal obligation: where we must comply with applicable law

5. Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure performance, and understand how the Service is used. These may include essential authentication cookies, functional cookies, and analytics or monitoring technologies.

We may use third-party analytics and monitoring tools such as Google Tag Manager, Google Analytics, Hotjar, Sentry (including error monitoring and, where enabled, session replay), and other service measurement tools. Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.

6. How We Share Information

We do not sell your personal information. We share information only as needed to operate the Service, including with:

• Infrastructure and hosting providers (including cloud storage and database providers)
• Authentication providers (such as Firebase/Google authentication services)
• Payment processors (Stripe)
• AI generation providers (such as Google Gemini/Veo and Fal AI) to process prompts and generate media
• Email, CRM, and support providers (such as Brevo)
• Social posting integrations (such as GetLate) when you connect or use auto-posting features
• Analytics, monitoring, and security providers (such as Google Analytics, Hotjar, and Sentry)
• Professional advisers, auditors, investors, or business partners under confidentiality obligations, where relevant
• Authorities or third parties when required by law, court order, or to protect rights, safety, and security

Some user-generated content may be selected by administrators for display on public areas of the Service (such as an explore gallery), in accordance with our Terms of Service.

7. International Data Transfers

We and our service providers may process and store information in Türkiye and other countries. Where personal data is transferred internationally, we implement appropriate safeguards as required by applicable law, including GDPR Standard Contractual Clauses or equivalent mechanisms where applicable.

8. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize associated account data in our primary systems, subject to limited retention required for legal, security, billing, or backup purposes. Some third-party systems may retain data according to their own retention policies.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a copy of your data in a portable format.

Account controls: You can update certain profile information in your account settings and delete your account from the settings page. Account deletion removes your account from our primary systems and associated user data subject to the retention limits above.

EEA/UK users (GDPR/UK GDPR): You may lodge a complaint with your local supervisory authority. You also have the right to withdraw consent where processing is based on consent.

Türkiye users (KVKK): You may exercise rights under applicable Turkish data protection law, including requesting information about processing and requesting correction or deletion where applicable.

To exercise your rights or opt out of marketing communications, contact support@danex.ai. We may need to verify your identity before fulfilling certain requests.

10. Data Security

We use administrative, technical, and organizational measures designed to protect personal information, including secure hosting, encrypted connections, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Breach Notification

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.

12. Children and Minimum Age

The Service is intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us personal information, contact us and we will take appropriate steps to delete it.

13. AI Processing and Sensitive Content

To generate images, videos, and related outputs, we process prompts, persona attributes, uploads, and generation parameters through third-party AI systems. You should not upload or request generation of content that includes personal data of others without authorization, unlawful material, or content that violates third-party rights. You are responsible for ensuring you have the necessary rights and consents for any uploads or prompts you submit.

14. Marketing Communications

We may send product updates, offers, or promotional messages where permitted by law. You can opt out of marketing emails by using the unsubscribe mechanism in those messages or by contacting support@danex.ai. Transactional and service-related messages may still be sent even if you opt out of marketing.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Service and update the version and effective date. Material changes may also be communicated through the Service or by email where appropriate. Continued use after changes become effective constitutes acknowledgment of the updated policy, subject to applicable law.

16. Contact Us

For privacy-related questions or requests, contact:

E-Danex AI-Powered Digital Solutions
Email: support@danex.ai